More information on MINI Mobile Care.
Here, you’ll find more information about MINI Mobile Care, and the general conditions for free accident and breakdown cover.
WHAT TO DO IF YOU BREAK DOWN.
The first thing to do in the event of a breakdown is call the MINI Breakdown Hotline.
National Hotline: [domestic number – markets]1
International Hotline: [international number – TBD by markets]2
You’ll need to give your vehicle details, your precise location, the cause and results of the breakdown (if known) and a phone number we can reach you on. MINI will then take care of the rest.
¹ [cost per hour] call from landlines.
² Call charges vary according to national telephone operator.
REIMBURSEMENT OF COSTS.
We can only reimburse costs that are agreed in advance with MINI Mobile Service.
In most cases, the cost of MINI Mobile Care services is covered directly by us. Should you nevertheless incur costs yourself, we will reimburse these as quickly as possible. To do so, we need the original receipts or invoices for the service in question (e.g. tow company) together with a copy of the invoice for the repair work.
− Costs that would have occurred under normal circumstances, e.g. fuel costs, toll charges, etc.
− Additional hotel costs, e.g. for meals and mini bar bills.
− Any costs or losses incurred as a direct or indirect result of the breakdown, such as loss of income, cancellation fees, missed engagements or events (e.g. tickets not used).
− Repair costs and costs of spare parts and top-ups.
TRAVEL DESTINATIONS COVERED BY MINI MOBILE CARE.
MINI Mobile Care regional coverage:
Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Serbia, Romania, Slovakia, Slovenia, Spain (incl. Canary Islands), Sweden, Switzerland, Turkey
DEFINITION OF A BREAKDOWN.
A breakdown is a malfunction in your vehicle that prevents you from continuing your journey.
ENTITLEMENT TO CLAIM MINI MOBILE CARE SERVICES.
MINI Mobile Care services can only be performed if the breakdown has not been caused by the driver or external factors. Exception: in the event of a flat tyre, we will provide services of the scope and extent described above.
MINI Mobile Care services do not apply in case of:
− Scheduled servicing, product recalls or other technical procedures
− Accident, theft or vandalism and any resulting damage
− Damage caused by deliberate or negligent behaviour
− Damage caused during driving events or practice sessions for such events, where the aim is to reach the highest possible speed
− Damage caused by fitted parts that have not been approved by the manufacturer or by modifications carried out in a manner that has not been approved by the manufacturer
MINI MOBILE CARE VALIDITY.
MINI Mobile Care means two years of comprehensive mobility services for new cars registered on or after 1 January 2011 according to the valid conditions of the MINI Mobile Care guarantee.
Once the vehicle reaches its third year, it is up to you to prolong or renew the MINI Mobile Care mobility guarantee – up to five years. Each time you have your engine oil service carried out in an authorised MINI Service Centre, your MINI Mobile Care mobility guarantee revolves automatically for another 24 months and up to a maximum of five years from date of first registration. The due date of your next engine oil service is determined by your on-board computer depending on the individual driver operation manner (driving style).
Once the vehicle reaches its sixth year from date of first registration, each engine oil service carried out by an authorised MINI Service Centre entitles you to free roadside assistance by a MINI Service Mobile for a period of 24 months up to an entire vehicle life.
All vehicles registered on or after 1 January 2011 can rejoin MINI Mobile Care following an engine oil service.
Carrying out other maintenance and repair work* in non-authorised workshops does not impair the provision of services under MINI Mobile Care mobility guarantee. All MINI Mobile Care services are however excluded in case the loss of mobility is due to the fact that the inspection and maintenance intervals, as specified by the manufacturer, have not been respected or due to the fact that inspections, maintenance work and other repairs have not been carried out by a non-authorised workshop in accordance with the manufacturer's specifications.
*Including additional oil service if required.